Customer Support Trends in 2026: What Kenyan Businesses Must Know
Did you know customer expectations have shifted faster than most brands expected? Here are the top 6 trends shaping customer support this year: 1. Empathy‑Driven […]
Why January Is Where Service Is Won or Lost
January is a quiet month on the calendar—and one of the loudest in customer service. The decorations come down. Campaigns pause. Festive goodwill expires. And […]
The Christmas Eve Call That Saved Christmas
The call came in at 6:30 pm on December 24. 2024 The office lights were already dim. A few agents had logged off early to catch […]
Kenya’s 10-Point BPO Action Roadmap
By TeleSky Stories When governments and global firms think of outsourcing, two countries come to mind almost instinctively: India and the Philippines. Together, they employ millions, export tens […]
Fun Facts About Christmas
Santa & Traditions Christmas Around the World Gifts & Shopping Music & Movies Trees & Decorations Food Facts Calendar Curiosities The Spirit of Christmas
Governments with Industrialised Citizen Support
A citizen calls about a SHA claim, a delayed passport, a stollen wallet, or a stalled business permit. They don’t need a speech. They need […]
Rare Date Curiosity — 25/12/25
Cultural Celebrations: A Season Made in Africa Christmas on the continent is a sensory experience — less snow, more sunshine; less silence, more song; and […]
